Terms & Conditions of Purchase

This website is operated by Julia Lampard Limited (“our”, “we”), a company registered in England and Wales under company number [07092408], whose registered office is at Accounts Plus, 16 Phillips Hatch, Wonersh, Guildford. GU5 0PX. As a user of this website, you acknowledge that any use of our website and any transactions you make on it are governed by our Terms and Conditions

Please read these terms and conditions carefully before purchasing any products from our site (“Products”).  You must understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions.  You should print a copy of these terms and conditions for future reference. If you have any questions please contact us, details on our ‘Contact us’ page.

Please tick the box marked ‘I agree to the Julia Lampard Limited Terms and Conditions’ at the end of the ordering process to indicate that you accept and understand them. If you do not agree with our Terms and Conditions, you will not be able to order any Products from our website. In addition, you may not be entitled to a refund as specified in the Refunds section.

By ticking the ‘I Agree to the Julia Lampard Limited Terms and Conditions’, you warrant that you are;

  1. Legally capable of entering into binding contracts
  2. You are at least 18 years of age

Changes to our Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Any changes will be with immediate effect once posted on our website.

How the contract is formed between you and us

After placing an order, you will receive an email from us acknowledging receipt of your order (“Order”). This does not mean however that we have accepted your Order. Your Order constitutes an offer to us to purchase product or products. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail confirming acceptance of your Order (“Acceptance Confirmation”). At this point, the contract between us is formed (“Contract”).

The Contract will relate only to those Products we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Products which may have been part of your Order until the acceptance of such Products has been confirmed in a separate Acceptance Confirmation.

Should the email and/or postal address be found to be incorrect and we are unable to contact you, the Order will be considered cancelled and the Contract terminated. Under these circumstances, a full refund will be issued.

Payment

Payment will be taken and charged to your chosen account when your Order is placed.

We try to ensure that all details, descriptions and prices which appear on our website are accurate although errors may occur. Should we find an error in the price of any product, we will notify you immediately. We will then give you the opportunity to reconfirm your Order at the correct price or cancel it. If we are unable to contact you, we will default to cancelling your Order.

Under the Consumer Protection (Distance Selling) Regulations 2000, if you are a consumer (but not if you are acting in the course of your business), you have the right to cancel your Order for any or all standard, unpersonalised items purchased on this website for a full refund prior to dispatch and at the price paid, which may include or exclude VAT as determined at the point of purchase. You should inform us of any such cancellation with a reason for so doing. Refer to the Consumer Rights and Our Returns Policy sections.

All prices shown are inclusive of VAT.

Consumer rights

If you are contracting as a consumer (but not if you are contracting in the course of your business), except as set out below, you may cancel a Contract at any time from your Order until  seven working days after delivery, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out below).

To cancel a Contract, you must inform us in writing or by email, quoting your order reference. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Your right to cancel does not apply to any made-to-measure or custom-made Products or Products made to your specification.

You will not have any right to cancel a Contract for the supply of consumable goods except where a fault has been discovered that could not have been identified without unsealing the Product.

Details of this statutory right, and an explanation of how to exercise it, are provided in the Acceptance Confirmation. This provision does not affect your statutory rights. 

If you would like further information about your legal rights, please contact your local Trading Standards Department or Citizen Advice Bureau.

Availability and delivery

The Products to be supplier to you under the Contract will be fulfilled either from our warehouse stock or from our supplier. An approximate delivery timescale will be visible on the web page for each product. As external factors may affect the actual delivery date, we cannot guarantee delivery on a given date or timescale.

Risk and title

Ownership of the Products will pass to you on the later of when we receive full payment of all sums due in respect of the Products, including delivery charges, or delivery to you.

Our returns policy

We may accept returns on a discretionary basis outside your consumer rights, as referred to above.

Prior to dispatch, a Quality Control Document (QDC) for wig purchases will be prepared with the following checks having been made;

  • A comparison of the manufacturers advertised details of the wig(s) being sent against the physical wig(s)
  • That the correct style(s) and colour(s) are being sent as per the Order.
  • That there are no manufacturing faults.

In the event that any of the details are incorrect or you feel the quality is suspect, you should notify us immediately or within five working days in writing, by email, or phone call to discuss your concerns and for us to authorise the wig(s) return. Should we be notified after five working days from arrival of the product, returns authorisation will be at our discretion. When returning any wig(s), the Quality Control Document(s) (QCD) should be included with the product stating a reason for the return. Without the QCD, a refund may be refused.

If we agree that the goods may be returned, the goods should be returned in such a way that they arrive undamaged. It is recommended that returned goods are sent recorded delivery as they are sent at your risk from the time of dispatch until arrival at our premises.

For products other than wigs, only unopened containers will be subject to a refund.

No returns will be authorised by us if any wig purchase has been damaged or modified in any way. In the case of products no refund will be authorised if the product has been fully or partially consumed.

Our refunds policy

Refunds will be authorised in conjunction with our returns policy, reference the refunds policy in this document. We may 

When you return a Product to us:

  1. If you have cancelled the Contract between us pursuant to your consumer rights, as referred to above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit;
  2. for any other reason, for instance, because you claim that the Product is defective, we will examine the returned Product and if you are entitled, we will notify you of our intentions to either replace or refund via e-mail directly following product arrival with us. If you elect a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective Product for sending the item to you and the cost incurred by returning the defective Product to us. If you are entitled to a replacement of a defective Product we will not charge you for redelivery of the replaced Product.

Any Orders that are over 6 months old and the Product has been confirmed to be defective and a refund is due, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.

Refunds of any money received from you will be made using the same card originally used by you to pay for your purchase and paid back into the same account.

Our liability

We warrant to you that any Product purchased from us through our site is of satisfactory quality. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.

Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product(s) you purchased.

This does not include or limit in any way our liability:

  1. for death or personal injury caused by our negligence;
  2. under section 2(3) of the Consumer Protection Act 1987;
  3. for fraud or fraudulent misrepresentation;
  4. for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
  5. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:

  1. loss of income or revenue;
  2. loss of business;
  3. loss of profits or contracts;
  4. loss of anticipated savings;
  5. loss of data or waste of management or office time however arising

Data Protection

In the absence of legal action, no information you entered onto the website, sent via email, letter or recorded during telephone conversations, will be made available to any third party without your express permission.

For your security, when ordering from us we only use Secure Socket Layer 3 (SSL3) technology, to ensure you cannot inadvertently place an order through an unsecured connection.

By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services.

Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.